AutoScribe is an AI medical scribe that listens to clinical conversations and creates a structured draft note for clinician review.The goal is simple: less time spent writing from scratch and more attention on the patient. You still review and approve the note before it becomes part of the medical record.
AutoScribe is built for clinicians who want to reduce documentation burden.It is useful for clinicians whose notes regularly spill into clinic time or after hours work. Clinic managers can also use AutoScribe to support a more consistent documentation process across their team.
No. Dictation usually turns your speech into text.AutoScribe is designed to turn a clinical conversation into a structured draft note. You can also use Direct Dictation when you want to dictate a note yourself.
No. AutoScribe does not replace your clinical judgment.AutoScribe creates a draft. You decide what belongs in the final medical record.
AutoScribe should be treated as a documentation tool.It helps draft notes from the encounter. It should not replace clinical reasoning, diagnosis, or treatment judgment.
AutoScribe captures the encounter after consent is confirmed and creates a draft note in your selected template.You can speak naturally during the visit. AutoScribe works in the background so you can spend less time typing during the appointment.
After the encounter ends, AutoScribe generates a draft note for review.You can read the note, make changes, and then move it into your EMR according to your clinic workflow.
Yes. You should always review and edit the note before using it.AutoScribe reduces first draft work. It does not remove clinician review.
Yes. AutoScribe can be used for virtual visits, depending on your setup.The same basic workflow applies. Confirm consent first, complete the visit, then review the generated note before using it.
Yes. Direct Dictation is available when you want to dictate a note directly.This is useful when you want to create a note outside a live patient encounter or add wording in your own voice.
Auto Assist lets you revise a draft note using plain language instructions.For example, you can ask AutoScribe to shorten a section or reorganize the note. You should still review the final version before using it.
AutoScribe is designed to create strong draft notes, but no AI scribe should be treated as perfect.Note quality depends on clear audio, the right template, and clinician review. You should always check the note before it becomes part of the chart.
Correct the note before using it.AI generated notes can include errors or wording that does not match what you intended. AutoScribe gives you a draft, but the final clinical record remains your responsibility.
Note quality depends on how clearly the encounter is captured.Background noise, overlapping speech, unclear phrasing, and the wrong template can make the draft less reliable. Clear speech and a suitable template usually improve the output.
Yes. Like any AI scribe, AutoScribe can produce content that needs correction.That is why review matters. Treat the note as a draft and finalize it only when it matches your clinical judgment.
Yes. Like any AI scribe, AutoScribe can produce content that needs correction.That is why review matters. Treat the note as a draft and finalize it only when it matches your clinical judgment.
Yes. Patients should be informed when AutoScribe is being used.Consent should be obtained before recording or capturing the encounter. Patients should understand that AutoScribe helps draft the note and that the clinician reviews it before use.
Use plain language.For example: “I use AutoScribe to help draft my notes during the visit. It listens to the conversation and creates a draft note that I review before anything goes into your chart. Are you comfortable with that today?”
Do not use AutoScribe for that visit.Continue the appointment using your usual documentation method. A patient should not feel pressured to accept AI scribing to receive care.
Yes. The consent discussion should be documented according to your clinic policy.A simple chart note may be enough in many workflows, but your clinic should follow its own legal and privacy guidance.
AutoScribe stores data in Canada. Certain encrypted streamed data may be transiently processed in the United States unless a separate contract says otherwise.For more details, please review our latest Privacy Impact Assessment or contact our privacy officer at privacyofficer@mutuohealth.com.
No. Patient data is not sold.Clinics and privacy sensitive organizations should review the privacy policy, Privacy Impact Assessment, and security documentation before rollout.
Yes, but audio is retained for a limited period.Audio data is stored on secure encrypted cloud based servers and deleted at the 48 hour mark.
Yes. Transcript text data is stored on secure encrypted cloud based servers.By default, transcript text data is saved for 48 hours. This can be configured to persist up to 30 days, depending on the clinic’s setup and requirements.
Access is limited to authorized users and approved support access where required to provide the service.Further details are available in our Privacy Impact Assessment and Threat Risk Assessment. Organizations with formal privacy review needs can request documentation.
AutoScribe is a vendor and service provider to healthcare organizations.Clinics remain responsible for their own privacy obligations. Organizations should review the Privacy Impact Assessment, Threat Risk Assessment, and related agreements to confirm how AutoScribe fits their privacy and compliance requirements.
For breach handling, audit logging, and related security controls, organizations should review AutoScribe’s security documentation.Formal privacy and security questions can be directed to privacyofficer@mutuohealth.com.
AutoScribe is built for healthcare use and uses security controls for sensitive clinical information.No system should be adopted on reassurance alone. Clinics should review the relevant privacy and security documentation before rollout.
AutoScribe uses safeguards designed for clinical data, including encryption, access controls, multi factor authentication, audit logging, monitoring, risk assessment, and security review processes.Organizations that need a formal review should request current security documentation.
Yes. AutoScribe supports multi factor authentication.Users can set up MFA through account settings using an authenticator app or email based verification, depending on the options available for their account.
Yes. Organizations can request AutoScribe security and privacy documentation.For formal reviews, contact privacyofficer@mutuohealth.com.
AutoScribe supports different EMR workflows, depending on your setup. Current EMR integration pathways include Accuro, TELUS PS Suite, and TELUS Medesync. Some clinics use direct integration workflows, while others copy the reviewed note into the EMR.
It depends on the EMR and integration setup.Some workflows support direct transfer into the EMR. Others require copying the reviewed note into the chart.
AutoScribe supports an Accuro integration workflow.For Accuro clinics, AutoScribe can import the appointment list and move finalized structured notes into the Accuro chart. Setup involves Accuro onboarding steps, including API related requirements and clinic credentials.
AutoScribe supports TELUS PS Suite integration.PS Suite clinics should contact the AutoScribe team to confirm the correct setup path, integration requirements, and activation steps.
AutoScribe supports TELUS Medesync integration.Medesync clinics should contact the AutoScribe team to confirm the correct setup path, integration requirements, and activation steps.
AutoScribe is no longer directing OSCAR users to the older web extension workflow.OSCAR users should be directed to Nexus for current workflow options.
Yes. AutoScribe can still be useful without direct EMR writeback.In that workflow, you record the encounter, review the generated note, then copy the finalized note into your EMR.
Copy and paste means the clinician manually moves the reviewed note into the EMR. Direct integration can reduce that final transfer step, depending on the EMR. The best workflow is the one that reduces friction without making review or privacy harder.
Yes. You can choose a note template before starting an encounter.Templates help AutoScribe format the generated note around the visit type.
Yes. Template Self Management allows users to create personal templates and adapt existing system templates.This is useful when generic note formats do not match how you document.
Yes. AutoScribe can be customized to better match how you document.This is one of the biggest adoption factors. A note that is accurate but formatted poorly still creates work.
White glove support means we help with the practical details that make AutoScribe usable in your workflow.That can include template setup, formatting adjustments, onboarding support, and workflow fit. The point is to help the note feel closer to how you actually document.
Template Self Management lets users create and manage note templates inside AutoScribe.System templates can be duplicated as a starting point. Personal templates can be edited later.
Yes, depending on your workflow and available templates.Clinics should confirm which output formats are available for their account before relying on them in production.
For the standard web based AutoScribe workflow, you do not need to install large desktop software.You can access AutoScribe from a device with internet access and a good microphone. Some EMR integrated workflows may require additional setup.
You need a device with internet access and a decent microphone.Most clinicians use the computer already in the exam room because it fits naturally into the clinic workflow.
Yes. Training and onboarding support are available.You can schedule a training call during your trial or rollout. Support can also help with workflow questions and template setup.
AutoScribe offers support for setup, troubleshooting, workflow questions, and template refinement.General enquiries can be sent through Intercom, info@mutuohealth.com, or by booking a call with the AutoScribe team.Privacy and security questions should be directed to privacyofficer@mutuohealth.com.
You can request support through Intercom or by emailing info@mutuohealth.com.AutoScribe can help refine formatting and structure so your notes are closer to what you want before you start editing.
Yes. AutoScribe’s pricing page currently offers a 30 day free trial.Trial terms can change, so the website should remain the source of truth for current signup details.
After the trial, you can choose the plan that fits your usage.AutoScribe’s pricing page shows current subscription options. Clinics with integration needs should speak with the AutoScribe team before choosing a plan.
Choose based on how often you use AutoScribe and what workflow you need.If you are not sure, start with your expected visit volume and EMR setup. The AutoScribe team can help match the plan to your clinic workflow.
Invoices are typically sent before the next billing cycle begins so there is no interruption to your AutoScribe access.
Your invoice email includes a secure payment link where you can enter your payment information and complete payment online.
If payment is not completed before the next billing cycle, access to AutoScribe may be temporarily suspended until the invoice is paid.
Yes. You can upgrade or downgrade your plan by replying to the invoice email or contacting support.
Yes. You can cancel your subscription by replying to the invoice email or contacting the AutoScribe support team before the next billing cycle.
Organizations should confirm their retention workflow before cancellation.Clinics with compliance requirements should export or transfer important documentation according to their internal policies.
Check your microphone and reduce background noise when possible.If the transcript is poor, the note may also be poor. Review carefully before using it.
If the note is still editable, you may be able to adjust the note depending on your workflow.If this happens often, set a default template or mark frequently used templates as favourites.
Edit the note before finalizing it.You can make manual edits directly in the note. You can also use Auto Assist while the note is still editable.
Finalized notes are typically locked in AutoScribe.If the note has already been copied or submitted to the EMR, follow your clinic’s usual correction process in the EMR.
Use the password reset option on the login page.You will receive a reset email at the email address associated with your account. If you do not receive it, check your spam folder or contact support.
Use a backup code if you saved one during MFA setup.If you cannot access your authenticator app or backup codes, contact support so your account can be reviewed safely.
Do not use AutoScribe for that visit.Continue with your usual documentation method and follow your clinic policy.
Some older workflows may look different from the newer AutoScribe interface.If you are unsure which instructions apply to your account, contact support or check the help center article that matches your interface.
An AI medical scribe is software that turns a clinical conversation into a draft note for physician review rather than simply converting speech to text. CPSO says AI scribes differ from dictation software because they can extract content from what they summarize, apply it to the medical record, and create a more concise note for review. (1)
Dictation is still mostly you writing with your voice. An AI medical scribe is closer to structured drafting. You talk with the patient, the system tries to understand the encounter, and you get a note that is already shaped into something usable.
That is the key distinction. The value is not just speed. The value is that the blank page is gone.
CMPA says AI scribe services summarize or transcribe patient conversations into detailed medical notes, and that some tools now also generate referral letters and reminders and may provide suggestions such as possible diagnoses, treatments, or prescriptions. (2)
That is why the category can feel blurry. Some products stay close to documentation. Some start edging toward suggestion. For a clinician, the safest way to think about an AI scribe is still simple: if it is helping create the record, you need to know what it captured, what it inferred, and what you are still responsible for checking.
On its product page, AutoScribe says it begins only with expressed patient consent, can capture in-person and virtual visits, creates a clinician note in real time in the template of your choice, and then lets you review, edit, and submit that note to the EMR. (3)
That makes AutoScribe closer to structured drafting than plain dictation. It is most useful when the real problem is not just typing speed but the time it takes to reconstruct the visit after it is over. It also fits this category best when you think of it as a draft generator, not a replacement for physician review. If it were described as a hands-off author, that description would be wrong.
CMPA says the safe adoption of AI in medicine needs a risk-based approach with clear responsibilities and accountabilities. (4)
That matters here because an AI medical scribe does not stop being your note just because software drafted it first. Review is not an extra step added for safety theatre. Review is part of what the tool is. If you would not sign the note as written, it is not done.
A 2025 evaluation of five ambient digital scribe platforms found substantial variation in note accuracy and quality across platforms, with transcription errors sometimes carried into the final clinical note. (5)That is the failure mode clinicians need to understand. The note can look clean and still be wrong. A wrong symptom, wrong dose, or wrong plan is more dangerous when it is phrased smoothly enough to escape a fast read. That is why we should be judged less by how polished the output looks and more by how quickly a clinician can verify it safely.
In Ontario, PHIPA establishes rules for the collection, use, and disclosure of personal health information while protecting confidentiality and privacy in the delivery of care. (6)
For a Canadian clinic, that changes the buying question. It is not enough to ask whether an AI scribe sounds smart. You also need to ask how consent works, what data is being handled, and whether the workflow fits the privacy reality of practice here. That is also why we should be judged on workflow fit and safe use, not just on polished output.
An AI medical scribe is a documentation tool that listens to the encounter and produces a draft note that the physician still reviews and signs. That is the clearest way to understand the category, and it is the clearest way to understand AutoScribe. It is valuable when it reduces blank-page time, fits the charting workflow, and still leaves the clinician firmly in control of the final record.
